PAYMENT POLICY
Per Ebay policy, we canonly accept PAYPAL fromall customers, we make no exceptions to this policy. Allbuyerswho cannot pay byPAYPAL will have theirorders canceled. We expect payment within7 days of purchase. If payment is not received in7 days, we will file a non-paying bidder complaint withEbay.
SHIPPING POLICY AND INSURANCE
We usually ship 24 to 48 hours after payment is received.For most items, wecharge a set feefor domestic Priority mail and internationalFirst Class mail shipping. We use Ebay shipping calculators for heavy items like candles. Ebay shipping calculatorsgive a very close estimate of actual shipping costs, but its not exact to the penny. We do not profit from shipping fees (often we take a loss on shipping costs), and we do not charge handling fees.WE WILL GLADLY COMBINE SHIPPING AS MUCH AS POSSIBLE.
If you are an international buyer, you may want to inquire about customs fees in your country before you make a purchase. You are solely responsible for paying customs fees in your country. Customs fees are not shipping fees. We will notpay your customs fees.
Please note that USPSFirst Class Mailcan take10 days to45 days to reach international customers. This timeframe includes the time spent going through customs.Please notify us ifyoudont receiveyourorder15 days afterpayment. Allitems shipped throughPriority Mail, FEDEX and UPSare insured. In order for usto file an insurance claim you mustkeep the damaged box and item forinspection. If you do not do this, youmay not be reimbursed for your loss.If you receive a damagedpackage please keep the box and the damaged item forinspectionand contact us immediately so we can file a damage claim. Less than 1% of the packages that we ship are damaged or lost by theshipping company.Even when boxesare damaged, the damageusually does not reach theitemwhich is packagedwith foam peanuts andbubble wrap.
RETURN POLICY
WE DO NOT ACCEPT RETURNSUNLESSTHECUSTOMER RECEIVED THE WRONG ITEM.All of our orders are packed by people and checked for accuracy three times before shipping.If your order is wrong, please contact us immediately. We will ask you to please send the wrong item back to us, and we will replace it with the correct item.Please dont hesitate to ask any question you may have before buying an item. Please read the full description before buying any item. We pack orders according to the itemdescription not the picture. If after you receive the item, you feel that it is not as described, please e-mail us and we will absolutely work with you to resolve the situation.If the item is not incorrectly described, itis the responsibilityof thebuyer to ask all questions before buying.